Safety first
Do not climb onto a wet or storm-damaged roof. If water is near light fixtures, outlets or the electrical panel, switch off power to that area at the breaker if you can do so safely. A sagging ceiling may be holding water; keep people away from beneath it.
Reduce interior damage
These steps are generally safe for homeowners:
- Place buckets or containers under drips and lay towels or plastic sheeting down.
- Move furniture, electronics and valuables out of the affected area.
- If a ceiling bulges with water, a small puncture at the lowest point over a bucket can relieve pressure in a controlled way.
- Take photos and video of interior damage and, from the ground, any visible roof damage.
- Keep notes of when the leak started and weather conditions.
Temporary protection
Tarping a roof is a temporary measure best done by a trained provider once conditions are safe. It slows water entry but is not a repair. The actual entry point still needs to be found; see roof leak detection.
When to call
Call when water is entering the home, when you see storm damage such as missing shingles, or when a stain is spreading. If the cause was weather-related, our storm damage roof repair page explains documentation and inspection.
Frequently asked questions
What should I do if water is coming through the ceiling?
Contain the water, protect belongings, avoid electrical hazards, document everything, and stay off the roof. Then call to describe the situation.
Is emergency service available 24/7?
We do not promise 24/7 availability or response times. Whether a provider can help, and when, is confirmed by that provider.
Is a tarp a permanent fix?
No. A tarp is temporary protection until the roof can be properly inspected and repaired.